From 400 SOPs to a knowledge assistant
Answering the question at the moment of need, not enrolling someone in a course. Retrieval over internal documentation as performance support in the flow of work — what it took to make 400 SOPs actually useful.
Answering the question at the moment of need, not enrolling someone in a course. Retrieval over internal documentation as performance support in the flow of work — what it took to make 400 SOPs actually useful.